Returns & Exchanges
At Art's Rental Equipment, we strive to ensure your satisfaction with every rental and purchase through a transparent and fair return process. If your equipment is faulty or no longer needed, we are here to facilitate a quick resolution within our standard 30-day window.
Initiate Your Request
Contact our customer service team or visit our local branch with your original rental agreement or purchase receipt to start the return process.
Equipment Inspection
Our technicians will perform a thorough inspection of the equipment to ensure it is returned in its original condition, barring normal wear and tear.
Documentation Review
We will verify the rental duration and any applicable usage fees to determine the final refund amount or exchange eligibility.
Refund Processing
Once approved, your refund will be issued to the original payment method within 5-7 business days, or your exchange equipment will be prepared for pickup.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing